To ensure a safe and comfortable stay for everyone, all guests must adhere to these terms and conditions.

To ensure a smooth check-in process, please ensure you present the following upon arrival:

• Valid Photo ID: A passport, identity card, or driving licence.

• Valid Credit or Debit Card: Visa, MasterCard, or American Express.

Please Note: The hotel reserves the right to deny accommodation to any guest who cannot provide the required identification and payment card at check-in. Your card will be used to secure your stay and will be charged for any incidentals or damages incurred during your visit.

Adult-Only Environment (Ages 12+) To maintain a tranquil and relaxed atmosphere for all our guests, our hotel exclusively accommodates guests aged 12 years and older. We are unable to accept bookings for children under the age of 12.

Standard Guest Pricing Please note that all guests aged 12 and above are considered adults for booking purposes. They will be charged at the full adult rate and must be included in the total guest count when reserving your room. Under-18s must share a room with an adult and must be supervised at all times. 

Important: If guests arrive with children under the age of 12, the hotel reserves the right to cancel the reservation, and standard cancellation fees will apply. A

🐾 We are delighted to welcome your well-behaved dogs to our hotel. To ensure a comfortable stay for everyone, please note our simple guidelines:

• Pet Fee: A charge of £15 per dog, per stay will be added to your booking to cover extra deep-cleaning.

Start Your Day With Us ☕🍳 We are delighted to offer a delicious breakfast to start your morning right. Please review our breakfast timings and booking guidelines below:

Breakfast Times:

Breakfast is served daily between 08:00 and 09:00.

Inclusive Rates: If you booked a "Breakfast Included" rate, your morning meal is fully covered. Just turn up and enjoy!

• Room-Only & Non-Refundable Bookings: If your booking is room-only or non-refundable, breakfast is not included but can easily be added for an additional charge.

How to Book:

To add breakfast to a room-only or non-refundable booking, please place your order at the bar before 21:00 the night prior. We are unable to take same-morning breakfast bookings.

Welcome to Your Stay 🔑 To ensure a smooth arrival, please review our check-in times and the options available if you plan to arrive outside our standard hours:

• Standard Check-In: Standard check-in is between 15:00 and 21:00 on your day of arrival.

• Early Arrival (13:00 – 15:00): If you wish to check in early between 13:00 and 15:00, an early check-in fee of £25 will apply.

• Late Arrival (21:00 – 00:00): Arriving in the evening? Check-ins between 21:00 and midnight will incur a £25 late check-in fee.

• After Midnight (00:00 onwards): For arrivals after 00:00, a £50 late check-in fee will apply.

Please Note: If you expect to arrive outside our standard 15:00 to 21:00 window, please contact our team in advance so we can prepare for your arrival and ensure a seamless check-in experience.

Wishing You a Safe Journey 🧳 We hope you enjoyed your stay with us! To help us prepare the rooms for our next arriving guests, please note our check-out times and fees:

• Standard Check-Out: You must vacate your room and check out by 10:30 AM.

• Late Check-Out Fees: Failure to check out by 10:30 AM will automatically result in the following late charges:

  • Between 10:30 AM and 11:30 AM: A charge of £25 will be applied to your bill.

  • After 11:30 AM (until 12:30 PM): A full night's room-only charge will be applied to your bill.

Please Note: If you need assistance with your luggage or would like to settle your bill the evening before to save time in the morning, please speak to our team at the front desk.

To ensure a smooth and seamless check-in experience, please review our payment and deposit guidelines below:

• Card Requirement: A valid credit card must be presented by the primary guest upon check-in.

• Room-Only Rates: The total balance for all Room-Only bookings will be charged in full at the time of booking.

• Bed & Breakfast (B&B) Rates: Full payment for our B&B rates will be automatically collected 14 days prior to your arrival.

• Non-Refundable Deposit: Please note that the first night’s rate of your stay will be charged in full and is strictly non-refundable.

Note: Please ensure your booking card has sufficient funds prior to the 14-day window to avoid any issues with your reservation.

We understand that plans can change. To ensure transparency, please review our cancellation terms before your stay:

• Free Cancellation (Within 30 Days of Booking): Cancellations made within 30 days of making your reservation will receive a full refund. (Please note: This does not apply if you selected our Non-Refundable Rate at checkout, which is strictly non-refundable from the moment of booking).

• Cancellations After 30 Days of Booking: If you cancel your reservation more than 30 days after booking (but outside of the 14-day arrival window), a fee equal to one full night’s stay will be charged.

• Late Cancellations (Within 14 Days of Arrival): Any cancellations made 14 days or less before your scheduled arrival date will incur a full-stay charge, and no refund will be issued.

Tip: We highly recommend purchasing travel insurance to protect your trip against unexpected changes or emergencies.

How to Cancel Your Booking. We understand that plans can change. If you need to cancel your reservation, please follow the steps below based on how you booked your stay:

• Direct Bookings: If you booked directly with us, please contact our team via phone or by emailing hello@crownhotellangholm.co.uk.

• Third-Party Bookings: If you reserved your room through an online travel agent or third-party website (such as Booking.com or Expedia), you must cancel your reservation directly through them. We cannot alter or cancel these bookings on our end.

Refund Processing Once your cancellation is confirmed and approved, any eligible refund will be processed and returned to your original payment method within 14 working days.

Guest Safety & Security To ensure the comfort, privacy, and safety of all our overnight guests, we kindly ask that all visitors who are not registered residents of the hotel adhere to the following guidelines:

• Evening Departure: All non-residents must leave the hotel premises once the public bar closes.

• Room Access Limits: Non-residents are strictly prohibited from visiting or staying in a resident's room after 21:00.

• Overnight Penalty: Any non-resident found on the premises overnight will be treated as an unauthorised guest, and the accompanying resident's account will automatically be charged a non-refundable, full single-night rate.

Note: Registered guests are responsible for the conduct of their visitors at all times. We appreciate your cooperation in keeping our hotel secure.

Outside Refreshments To maintain our health, safety, and licensing standards, absolutely no outside food or drink may be consumed anywhere on the hotel premises (including guest rooms, communal areas, and outdoor spaces).

We kindly ask that you enjoy our selection of refreshments available on-site instead.

• Policy Violations: Please note that a £25 charge will be automatically applied to your room bill if outside food or drink is found to be consumed on the property.

Thank you for your cooperation and understanding!

Right of Refusal The hotel reserves the right to refuse entry and accommodation to any individual. Management may exercise this right if it is determined that a guest is under the influence of alcohol or drugs, is improperly dressed, or is behaving in a threatening, abusive, or otherwise unacceptable manner. In such cases, no refunds will be issued.

Ensuring a Peaceful Stay. To ensure a safe, welcoming, and comfortable environment for everyone, we kindly ask all guests to respect our team and fellow travellers.

• Quiet & Respectful Environment: We reserve the right to require any guest to leave the premises immediately if they cause a disturbance, annoy other guests or hotel staff, or engage in unacceptable behaviour.

• Compliance with Hotel Rules: Guests must adhere to all hotel guidelines throughout their stay, including standard registration procedures and health and safety regulations.

Please Note: In the event that a guest is asked to leave due to a breach of this policy, no refunds will be issued for the remainder of the stay, and the hotel reserves the right to charge for any damages caused.

Caring for Our Property We take great pride in maintaining a beautiful and comfortable environment for all our guests. While we understand that accidents can happen, guests will be held financially responsible for the cost of repairing or replacing any hotel property damaged due to deliberate, negligent, or reckless behaviour.

• Post-Departure Discovery: If damage is discovered after you check out, the hotel reserves the right to charge the credit/debit card on file or send an invoice to your registered address.

• Keeping Costs Fair: We want to be as fair as possible. We promise to make every effort to resolve and repair any damages internally before hiring outside contractors, keeping the potential costs to you as low as possible.

Please Note: By completing your booking and checking in, you agree to these terms and accept responsibility for any property damage caused by you or your party during your stay.

Guest Property & Responsibility To ensure the security and peace of mind of everyone staying with us, we kindly ask our guests to review our policies regarding loss and damage:

• Reporting Incidents: Guests must report any loss of or damage to their personal property immediately upon discovery to the front desk. In the event of theft or criminal damage, guests are required to assist the hotel with any subsequent police reports.

• Limitation of Hotel Liability: The hotel cannot accept liability for any loss or damage to guest property if it is caused by:

  • The misconduct, negligence, or actions of a guest or their visitors.

  • An Act of God (such as extreme, unforeseeable natural events).

  • Circumstances where the guest maintains exclusive control over the property or room in question.

• Service Failures: The hotel will not be held liable for any delays, interruptions, or failures in fulfilling its obligations under these terms due to circumstances beyond our reasonable control.

Recommendation: We highly recommend that all guests ensure their personal travel insurance covers high-value items and unexpected disruptions during their stay.